Customer Service

Have a question or concern? We'd love to hear from you! You can use the simple form below to get in touch. If you have an issue with a specific order you've already placed, you may open a support ticket related to your order by visiting your Account Dashboard. Of course if you prefer the old fashioned way of simply talking to a real person on the telephone, please give us a jingle at 518-690-2222 x6 and one of our expert tobacconists will be glad to assist you.